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 Serving the Cycling Community Since 1958                                                                                                         

Alexandria Store : 703-212-2453

Georgetown Store: 202-337-0311

 
 
 
 
 
 
 

Our Policies and Shipping

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

  • No returns will be accepted on bicycles
  • Returns on parts and accessories must be within 30 days with receipt in salable condition
  • 15% restocking fee on special orders.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 

Alexandria Location
3240 Duke Street,
Alexandria, VA

Hours:
Mon-Fri 10am-8pm
Sat 10am-6pm
Sun 10am-5pm

Georgetown Location
3403 M Street,
Washington, DC 

Hours:
Mon-Fri 10am-7pm
Sat 10am-6pm
Sun 10am-5pm

Contact Us